Refund policy

Changing your time

You can move your consult to another available time using the link in your booking confirmation email, as long as you do it at least 24 hours before your booked time. There's no charge for this.

If something urgent comes up inside 24 hours, contact me as soon as you can and I'll do my best to help.

If you miss your consult

I read every booking form and prepare before we meet, and I hold that hour for you. If you miss the consult without giving notice, the fee is not refunded.

If I need to cancel or move your consult

If I have to cancel or change your time, I'll tell you as early as possible and you choose: a new time, or a full refund.

If the consult isn't right for you

I read your booking form before we meet. If I think your situation needs a specialist first, I'll tell you before the consult and refund your fee in full.

Payment problems

If you were charged twice, or charged without receiving a booking, contact me with your payment reference and I'll refund the extra payment in full.

How to ask for a refund

Contact me: reply to your booking confirmation email. Please include your name, the email you booked with, and your ToyyibPay payment reference.

Approved refunds are paid within 7 working days, back to your original payment method or by bank transfer to an account in your name.

Your legal rights

This policy doesn't affect any rights you have under Malaysian consumer law, including the Consumer Protection Act 1999.