Who I am
This website and the consult are provided by Dr Husain, a registered medical doctor in Malaysia. "I", "me" and "my" in these terms mean Dr Husain. "You" means the person booking or attending the consult.
What the consult is
A private 60-minute, one-to-one session with me, on Zoom or in person at Klinik Mekar 24 Jam, Serdang. In person, it includes an InBody body-composition scan.
- I review the answers you give in the booking form, your history and habits, and any results you share.
- I explain your results in plain words and suggest what to work on first.
- It is education and guidance about your health habits.
What the consult isn't
- Not a diagnosis or a physical examination. On Zoom I cannot examine you.
- Not a replacement for your own doctor. Keep seeing the doctor who manages your health. Decisions about your medication stay with the doctor who prescribed it.
- Not for emergencies. If you have chest pain, trouble breathing, signs of a stroke or any other emergency, call 999 or go to the nearest emergency department.
If, after reading your form, I think your situation needs a specialist first, I'll tell you before we meet and refund your fee in full.
Who can book
You must be 18 or older and booking for yourself. The consult isn't suitable if you have a serious illness that needs a specialist's care, or if you want rapid weight loss.
Booking and payment
- The fee is RM89 for one consult, shown before you pay.
- You pay online through ToyyibPay by FPX online banking or card. ToyyibPay processes the payment; I never see your card or bank login.
- After payment you choose a time from my calendar. Your booking is confirmed when you receive the calendar confirmation email.
- If something goes wrong with payment or booking, reply to your confirmation email and I'll sort it out.
Changing or missing your time
I read every form myself before we meet, so I hold that time for you.
- To change your time, use the link in your confirmation email at least 24 hours before the consult.
- If you miss the consult without notice, the fee is not refunded.
- If I need to cancel or move your time, I'll offer a new time or a full refund, your choice.
Approved refunds are paid within 7 working days. Full details are in the refund policy.
What I ask of you
- Give honest, complete answers in the booking form. My suggestions are only as good as the information I have.
- Tell me about any medical conditions, medicines and supplements.
- Join on time, from a quiet place with good internet if we meet on Zoom.
- Speak to your own doctor before changing any medicine.
Programmes and products
If I think a longer programme would help you, I'll explain it once at the end of the consult, including what it costs and how I'm paid. I may earn from programmes or products I recommend, and I'll say so before recommending anything.
You are under no obligation to buy anything. If you don't need a programme, I'll tell you that too.
Results
Everyone's body and life are different. Any result shown on this website, including my own, is one person's result. I can't promise a particular outcome in weight, body composition or blood results.
Recording
Neither of us records the consult, on Zoom or in person, unless we both agree in writing first.
Website, guide and emails
Everything on this website, in the free guide and in my emails is general education, not medical advice for your situation. Please don't copy or republish it without my permission. You can unsubscribe from my emails at any time using the link in each email.
How I handle your information is explained in the privacy policy.
Declining or ending a consult
I may decline a booking, or end a consult, if it isn't safe or suitable for you, or if there is abusive or threatening behaviour. If I decline before we meet for a reason that isn't your conduct, I'll refund your fee in full.
Liability
I take care to give accurate, useful guidance. To the extent the law allows, my total liability to you for a consult is limited to the fee you paid for it, and I'm not liable for loss caused by information you didn't share or advice you chose not to follow.
Nothing in these terms limits any right you have under Malaysian law that can't be limited, including under the Consumer Protection Act 1999.
Changes to these terms
I may update these terms. The date at the top shows the latest version. The terms that apply to your consult are the ones on this page when you paid.
Law and contact
These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute.
Questions about these terms or your booking: reply to your booking confirmation email.